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Terms and conditions

General terms and conditions with customer information

Table of Contents

  1. Scope
  2. Conclusion of contract
  3. Right of revocation
  4. Prices and terms of payment
  5. Terms of delivery and delivery
  6. Retention of title
  7. Liability for Defects (Warranty)
  8. Payment of promotional vouchers
  9. Applicable law
  10. Alternative Dispute Resolution

1) Scope of application

1.1 These terms and conditions (the "Conditions") apply to all contracts, the terms of the consumer or entrepreneur (hereinafter "Customer") with the seller Seller in his online shop and / or services. This is without prejudice to the inclusion of the customer's own conditions, unless otherwise agreed.

1.2 Within these terms is any natural person who enters into a transaction for purposes which can be attributed mostly neither commercial nor its independent vocational activity. Entrepreneurs within the meaning of these General Terms and Conditions is a natural or legal person or a legal person who is acting in the course of a legal transaction in the exercise of his commercial or independent professional activity.

2) Conclusion of contract

2.1 The product descriptions in the online shop of the seller are not binding offers on the part of the seller, but intended to submit a binding offer by the customer.

2.2 The customer can submit the offer via the integrated in the online shop of the seller online order form. After placing the selected goods and / or services in the virtual shopping cart and having completed the electronic ordering process, the customer makes a legally binding contract offer with regard to the goods and / or services contained in the shopping basket by clicking on the button closing the order process .

2.3 The seller can accept it within five days the customer's offer,

  • By sending the customer a written order confirmation or an order confirmation in text form (fax or e-mail), in which case the receipt of the order confirmation by the customer is decisive, or
  • By delivering the ordered goods to the customer, in so far as the access of the goods to the customer is relevant, or
  • By requesting the customer to make payment after submitting his order.

If several of the above alternatives are present, the contract comes into force at the time when one of the above alternatives occurs first. If the seller does not accept the offer of the customer within the aforementioned deadline, this shall be considered a rejection of the offer with the result that the customer is no longer bound to his consent.

2.4 If the customer chooses during the online ordering process "PayPal Express" as a payment option, he left by clicking the buttons at the same time the ordering process final and a payment order to his payment service. In this case, the seller, by way of deviation from paragraph 2.3, already declares acceptance of the offer by the customer at the time when the customer triggers the payment process by clicking on the button closing the order process.

2.5 The period for acceptance of the offer starts on the day following the dispatch of the offer by the customer immediately and shall end with the end of the fifth day, which follows the dispatch of the offer.

2.6 In submitting a tender on the online order form from the seller of the contract will be stored by the seller and the customer by submitting his order, together with these Terms and Conditions in writing (eg. As e-mail, fax or letter) sent. In addition, the contract text is archived on the website of the seller and can be retrieved free of charge by the customer via his password-protected customer account, indicating the corresponding login data if the customer has created a customer account in the seller's online shop before sending his order.

2.7 Before binding the order through the online order of the seller, the customer can correct his entries using the usual keyboard and mouse functions. In addition, all entries are displayed once again in a confirmation window before the binding delivery of the order and can also be corrected there using the usual keyboard and mouse functions.

2.8 The order processing and contact can be usually by e-mail and automated order processing. The customer has to ensure that the e-mail address specified by him for order processing is correct so that the e-mails sent by the seller can be received at this address. In particular, when using SPAM filters, the customer must ensure that all e-mails sent by the seller or by third parties commissioned by the order processing department can be sent.

3) Right of revocation

3.1 consumers are generally entitled to a right of withdrawal.

3.2 Further information on the right of withdrawal arising from the cancellation of the seller.

3.3 The right of withdrawal does not apply to consumers who do not belong to a member state of the European Union at the time the contract was concluded and whose sole residence and delivery address at the time of concluding the contract are outside the European Union.

4) Prices and terms of payment

4.1 Unless the product description of the seller requires otherwise, is at the indicated prices are total prices that include VAT. If applicable additional shipping and shipping costs are indicated separately in the respective product description.

4.2 For deliveries to countries outside the European Union may incur other costs in an individual case, which the seller is not responsible for and which are borne by the customer. This includes, for example, costs for the transfer of money by credit institutions (eg transfer fees, exchange rate fees) or import duties or taxes (eg duties). Such costs may also arise in respect of the transfer of money even if the delivery is not made to a country outside the European Union, but the customer makes the payment from a country outside the European Union.

4.3 The customer has several payment options available, which are stated in the online shop of the seller.

4.4 If prepayment agreed, payment is due immediately after the conclusion.

4.5 If you choose the payment method "PayPal" payment processing via the payment service PayPal is done (Europe) S.à rl & Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg under validity of the PayPal User Agreement, available at https: //

4.6 All payments are processed in USD at the most recent exchange rate.

5) Delivery and shipping conditions

5.1 The delivery of goods occurs in transit to the delivery address given by the customer, unless otherwise agreed. When processing the transaction, the delivery address given in the order processing of the seller is decisive. By way of derogation from this, PayPal shall be deemed to be the delivery address provided by the customer at the time of payment at PayPal.

5.2 Sends the shipping company sent the goods to the seller back because a delivery to the customer has not been possible, the customer bears the costs for the unsuccessful delivery. This does not apply if the customer exercises his right of revocation effectively if he is not responsible for the circumstance which led to the impossibility of the delivery or if he was temporarily prevented from accepting the offered service, The performance had announced a reasonable time before.

5.3 Pickup is not possible for logistical reasons.

6) Proprietary reservation

If the seller is in advance, he retains title to the delivered goods until full payment of the purchase price owed.

7) Liability for Defects (Warranty)

7.1 If the merchandise is faulty, the provisions of the statutory warranty apply.

7.2 The customer is asked to claim the delivered goods with obvious damages to the deliverer and to inform the seller accordingly. If the customer does not comply with this, this has no effect on his legal or contractual deficiency claims.

8) Redemption of promotional vouchers

8.1 vouchers that are issued without consideration by the seller as part of promotions with a certain validity and can be purchased by the customer can not be bought (the "Promotional codes"), can only be redeemed in the specified period only in the online shop of the seller and.

8.2 Individual products may be excluded from the coupon action, provided that such restriction on the content of the promotional code results.

8.3 Promotional codes can only be redeemed prior to the conclusion of the ordering process. Subsequent allocation is not possible.

8.4 per order only one promotional code can always be redeemed.

8.5 The value of goods shall be at least the amount of the promotional code. Any remaining balance is not reimbursed by the seller.

8.6 Where the value of the promotional code to cover not out of order can, one of the other payment methods offered by the seller are elected to pay the difference.

8.7 The balance of the promotional code is still interest in either cash paid.

8.8 The promotional code will not be refunded if the customer returns the action with the coupon completely or partially paid goods under its statutory right of withdrawal.

8.9 The promotional code is only intended for use by the named person on it. A transfer of the promotional voucher to third parties is excluded. The Seller is entitled, but not obliged, to examine the material entitlement to the respective voucher holder.

9) Applicable law

9.1 If the customer is an entrepreneur within the meaning of paragraph 1.2, shall apply to all legal relations of the parties, the law of the country where the seller has his seat to the exclusion of the UN Convention on the International Sale of Goods and exclusive jurisdiction for all disputes arising This contract is the place of business of the seller.

9.2 If the customer is a consumer within the meaning of paragraph 1.2, shall apply to all legal relations of the parties, the law of the State in which the customer has his habitual residence, to the exclusion of the UN Convention on the International Sale of Goods and exclusive jurisdiction for all Disputes arising from this contract is the domicile of the customer.

9.3 Furthermore, this choice of law with respect to the legal right of withdrawal for consumers who do not belong to a member state of the European Union at the time the contract was concluded and whose sole residence and delivery address at the time of concluding the contract are outside the European Union.

10) Alternative dispute resolution

10.1 The Commission closes the Internet at the following link a platform for online dispute resolution ready:

This platform serves as a point of departure for the out-of-court settlement of disputes arising from online purchase or service contracts in which a consumer is involved.

10.2 The seller is neither obliged nor willing to participate in a dispute settlement procedure before a consumer arbitration board.